How to report damages or disturbances at the courts

We strive to maintain a safe and enjoyable environment for all our members. We understand that court damage or disturbances can affect your experience, and we are committed to promptly addressing these issues. Here’s a step-by-step guide on how to report any problems you encounter, ensuring that our facilities remain in top condition for everyone’s use.

Identify the Issue

Whether it’s damage to the court surfaces, broken equipment, or inappropriate behaviour by others, identifying and documenting the issue is the first step. If possible, take note of the date, time, and specifics of what you observe. Photos can be particularly helpful as they provide clear evidence of the problem.

Contact the Right Person

Immediate Concerns

For immediate assistance, especially if the behaviour poses a safety risk, contact our help desk or any available staff member on site. They are trained to handle urgent situations and can take swift action.

General Reports

If the issue is not urgent but still requires attention, please send a detailed email to our support team. Please include as much detail as possible, such as the location, time, nature of the damage or disturbance, and any other relevant information.

Follow Up

After your report is submitted, our staff will assess the situation and take appropriate action. This may include repairs, additional signage, or other measures to prevent future occurrences. We may contact you for further information if necessary, so please include your contact details in your report.

Review and Prevent

We regularly review all incidents and feedback to improve our facilities and policies. Your reports are crucial in helping us maintain a high standard of safety and enjoyment for all our users.